> AIOps is about empowering software and service engineers (e.g., developers, program managers, support engineers, site reliability engineers) to efficiently and effectively build and operate online services and applications at scale with artificial intelligence (AI) and machine learning (ML) techniques. AIOps can help improve service quality and customer satisfaction, boost engineering productivity, and reduce operational cost. [[2019__ICSE-Companion__AIOps - Real-World Challenges and Research Innovations]] より引用 > Artificial Intelligence for IT Operations (AIOps) investigates the use of Artificial Intelligence (AI) for the management and improvement of IT services. [[2020__ICSOC__A Systematic Mapping Study in AIOps]] より引用 ![[AIOps Platforms - Garther Blog]]